We heard it through the grapevine that the Chelsea Hotel has a new policy now: for any sort of repair to be done on your room you must notify Glennon Travis in writing of the problem. What we want to know is does this include when your toilet overflows or when you have a leaky faucet? The whole thing seems ridiculous. They just want to make it harder for people to get repairs done therefore leading to further deterioration of everything in the building. Don’t be surprised if when you submit your request in writing they "accidentally" get lost. What you’re probably going to have to do is send them to him via certified mail. But how about this instead, just dial 311 if you can’t get a repair. (Not for your toilet or for your leaky faucet. We hope to God it hasn’t come to that yet.)
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